User Terms

These terms of use ("Terms of Use") mandate the terms on which users ("You" or "Your" or "Yourself" or "Users") interested in browsing or availing Freshozon Services (defined below), and accessing the platform www.freshozon.com and the mobile application owned and operated by Sundaram Enterprises collectively referred to as, the "Platform" connects with the merchants registered on the Platform ("Tied-up Merchants"), merchants not registered on the Platform ("Non-tied up Merchants") (together hereinafter referred to as "Merchants") and with delivery partners ("Delivery Partners") to avail the Freshozon Services.

Please read the Terms of Use carefully before using the Platform or registering on the Platform or accessing any material or information through the Platform. By clicking on the "I Accept" button, You accept this Terms of Use and agree to be legally bound by the same.

Use of and access to the Platform is offered to You upon the condition of acceptance of all the terms, conditions and notices contained in this Terms of Use and Privacy Policy, along with any amendments made by Freshozon at its sole discretion and posted on the Platform from time to time.

For the purposes of these Terms of Use, the term 'Freshozon' or 'Us' or 'We' refers to Sundaram Enterprises. The term 'You' refers to the user or visitor of the Website and/or App. When You use our services, You will be subject to the terms, guidelines and policies applicable to such service and as set forth in these Terms of Use. As long as you comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use our Platforms and services.

PART A - GENERAL TERMS RELATING TO FRESHOZON SERVICES

1. Registration:

• a. You shall be permitted to access the Platform, avail the Freshozon Services and connect with Merchants and Delivery Partners on the Platform only upon creating an Account (as defined below) and obtaining a registration on the Platform. Your ability to continue using the Platform, Freshozon Services is subject to Your continued registration on the Platform. You will be required to enter Your personal information including your name, contact details, valid phone number while registering on the Platform.
• b. As a part of the registration, You may be required to undertake a verification process to verify Your personal information and setting up the Account.
• Freshozon shall have the right to display the information, feedback, ratings, reviews etc. provided by You on the Platform. You agree and accept that as on the date of Your registration on the Platform, the information provided by You is complete, accurate and up-to-date. In the event of any change to such information, You shall be required to promptly inform Freshozon of the same, in writing, at least 1 (one) week prior to the date on which such change shall take effect. You acknowledge and accept that Freshozon has not independently verified the information provided by You. Freshozon shall in no way be responsible or liable for the accuracy or completeness of any information provided by You. If You provide any information that is untrue, inaccurate, not current or incomplete, or Freshozon has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Freshozon reserves the right to suspend or terminate Your Account (defined below) and refuse any and all current or future use of the Platform (or any portion thereof) at any time.

2. Freshozon Services:

• a. The Platform provides You with the following services ("Freshozon Services"):
•  It allows You to connect with Merchants and Delivery Partners;
•  It allows You to view the items/services ("Items") listed on the Platform by the Tied Up Merchants;
•  It allows You to purchase Item(s) from the Tied Up Merchants listed on the Platform and allows You to get the Items delivered to You through Delivery Partners ("Purchase Services");
•  It allows You to purchase Items from Non-Tied Up Merchants and get the same delivered to You by the Delivery Partners ("Delivery Services");
•  It allows you to pick up- and drop off packages from 1 (one) location to the other through the Delivery Partner ("Pick Up and Drop Off Services");
•  It allows You to give ratings, write comments and reviews about Delivery Partners and Merchants;
•  It facilitates improvement in the quality of the services provided by Freshozon on the Platform based on User ratings, reviews and feedbacks provided on the Platform.
• b. Once the Delivery Services/ Purchase Services/Pick-Up and Drop Off Services/ have been completed or delivered, as the case may be, You shall promptly notify the same on the Platform.
• c. Freshozon may, at its absolute sole discretion, add, modify, upgrade, extend, withdraw or alienate any of the Freshozon Services listed above from time to time. Freshozon does not provide any guarantee to You that the Freshozon Services will be made available to You at all times.
• d. You hereby agree and acknowledge that Freshozon is only a facilitator between You, the Merchants and Delivery Partners (as the case maybe) and Freshozon only provides You with access to the Platform to connect with Merchants and Delivery Partners for You to initiate transactions on the Platform. You hereby agree and acknowledge that Freshozon will not be a party to any of the transactions that are initiated by You through the Platform and Freshozon shall not be liable in any manner or incur any liability with respect to the services performed by the Merchants or the Delivery Partners, as the case may be. Further, You hereby agree and acknowledge that Freshozon shall not be liable for the conduct, acts and omissions of the Merchants (including their employees and consultants) and Delivery Partners in the course of providing their services to You, or for any loss or damage to the Item or otherwise caused to You as a consequence of or in relation to the services being provided to You by the Merchants or the Delivery Partner, as the case may be.
• e. You shall be eligible to avail the Freshozon Services as per applicable laws. If You are purchasing any medicinal product, using the Platform, for which You are required to have a valid prescription from a medical practitioner, You shall, ensure that physician, as far as possible, prescribe drugs with generic names and he / she shall ensure that there is a clear prescription and will upload the same on the Platform, while initiating a transaction with respect to the same on the Platform. Failure to do the same, shall result in cancellation of the transaction. Only upon verification of the medical prescription, will You be able to avail the Freshozon Services for purchasing the required medicines.

In case of Purchase Services, it is the duty of the Tied-Up Merchants to share the updated Item list along with its prices on the Platform. Freshozon shall not be responsible for any inaccurate Item listing on the Platform. Further, You hereby agree and acknowledge that for certain Items (Items that are perishable in nature or Item whose price varies periodically), it may not be possible for the Tied-Up Merchants to list out the exact price or prices of such Items on the Platform. The above shall also be applicable to the provision of Purchase Services. In such cases, the Delivery Partner upon reaching the Merchant outlet shall intimate You about the Item price and You shall be required to confirm the purchase of the Item and you shall make the payment for the same to complete the transaction, however if You do not confirm the purchase of the Item and do not make payment for the Item, You shall pay such fees as may be communicated to You on the Platform for the efforts of the Delivery Partner.

• f. You shall not initiate any transaction for any Item on the Platform which is illegal, immoral, unethical, unlawful, unsafe, contains harmful substance and is in violation of this Terms of Use and applicable laws. You specifically agree that You shall not initiate any transaction on the Platform for the purchase or delivery of any alcoholic beverages, narcotic drug or psychotropic substance, etc. Further, You hereby acknowledge and agree that Freshozon shall not be liable for any indirect, direct damage or loss, cost, expense incurred by You in relation to the transactions initiated by You on the Platform.