Terms and Conditions

Welcome to Firdous Enterprise!

Shop from 1000+ products including  fresh milk, groceries, flour & rice, spices, dairy products such as Dahi, Lassi, Milk Shakes & more at the best prices.

Enjoy hassle free online and offline grocery shopping and contactless home delivery.

On FIRDOUS ENTERPRISE, Now enjoy the hassle free experience of getting safe & fresh products home delivered every day.

Terms and Conditions

Welcome to Firdous Enterprise, the one stop destination for all your shopping needs. We are located at SubhasgramPlease find below our terms & conditions and other policies for your reference.


Delivery Policy

Once your placed order is confirmed by Firdous Enterprise, you will receive an SMS, and you shall also be able to track your order in the website/app. We start processing all orders as soon as it is confirmed. You will be given an order number, please retain your order number until delivery.


Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Order ValueShipment cost
Below Rs. 200Rs. 30/-**
Above Rs. 200(Free)**


** Rates are applicable to areas within 4 Kms from Subhasgram. If you want us to deliver orders beyond 5 KMs or to areas which are not serviceable, separate delivery charges are applicable irrespective of the order value. The delivery charges can change based on the distance and the weather conditions. 


Shipment confirmation and order tracking

Orders can be tracked on the app/website at all times.



All your purchases are inclusive of taxes.


Cancellation Policy

FIRDOUS ENTERPRISE team reserves the right to cancel your order for reasons including but not limited to:

  • If the products ordered are not available anymore.
  • If wrong Selling Price/MRP is provided for any product due to manual mistake or technical bugs in the app.
  • Any other unforeseen events.


If there is any sudden change in the (MRP) without our notice due to which the (MRP) may vary from the actual (MRP) provided in the app, in such cases the purchase bill will be updated manually by our team. An order has to be first confirmed by the Firdous Enterprise Team, and only then processing and delivery will happen. Until then, Firdous Enterprise has no obligations associated with it.


Return/Refund Policy

Here at Firdous Enterprise, we pride ourselves on customer service and satisfaction. If you want to return any items in your delivered order, you need to get in touch with the Firdous Enterprise team within 24 hours of delivery. If your return is accepted, refunds will be initiated immediately. Delivery and handling charges are not refundable.


Privacy Policy

Firdous Enterpriserespects your privacy. We do not disclose your Personal Information except with your consent. We may need to share some of your Personal Information with our affiliates, shipping or with our service providers. If you have any additional questions, feel free to contact us at firdousenterprise4@gmail.com