Can I return my Orders?

Typically, delivered orders cannot currently be returned. Of course, this does not apply in cases of transport damages for which A2Z store or a third-party-logistics provider can be held accountable.

 Please inspect all goods carefully upon delivery also record a video at the time of opening the parcel it will be considered as proof of document that the damages not held from your side and immediately inform our customer service ( 9500801479 ) if you detect any damages or defects within 1 business day of receiving the order. 

We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable. In other cases, our friendly customer service will help you handling warranty issues.

Damage Claims or Shortages – Important Notice

Any claims for damage and/or shortages MUST be reported in 1 business day without exception. Be sure to check and record a video of your deliveries upon receipt. 

We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered and shall be replaced Or Provide you compensation.

Mode of transfer of payments:

Refunds will be done through NEFT transfer or UPI which will be coordinated by our accounts team. The refund duration is 3-10 days from date of cancellation. If you need any clarifications on refunds. Please email us to ( hajaece08@gmail.com  )

What is the cancellation fee?

There is a minimum cancellation fee of Rs.20 or 2% whichever higher is charged to cover the payment gateway charges. The remaining amount will be transferred after deducting this charge.